How long have you been in business?
Physician's Choice was founded in 1998.

Are you HIPAA compliant?
Yes. We guarantee HIPAA compliant software and adhere strictly to confidentiality. Our staff has quarterly meetings to discuss the importance of HIPAA, and the fast-changing health industry. We have a zero tolerance policy for any breach of confidentiality.

What is your employee turn-over rate?
Our turn-over rate is next to zero. We have a very successful record of employee longevity, which means that you will be dealing with one person who knows your account thoroughly.

Is it possible for me to access my account by computer?
Yes. You can access your account at any time from anywhere via the internet. You will be able to see your account as we see it and have the capability to generate any of nearly three hundred different reports to help keep you up-to-date on the status of your business.

How do you deal with outstanding balances?
Each account manager is responsible for researching insurance denials and outstanding patient balances. Accounts are thoroughly researched each month increasing reimbursement rates and decreasing accounts receivable.

How will my claims be submitted?
Claims are submitted electronically and by paper. Electronic claim submission depends on the insurance company's capability of supporting this feature.

Is there a charge for each claim sent?
No. Our fees are based on a percentage of money paid by the insurance companies and patients. We only make money when you make money.

If I have questions about my account , who do I contact? Your account will be assigned to one account manager who will oversee it from start to finish. This way, your questions will be answered by someone who knows your account through experience, not by someone who only works with it occasionally. If more serious concerns arise, the owners are always available.

How do my patient demographics, charges and payments get to your office?
For local providers in the Spokane area, a courier is available. For out-of-state clients Physician's Choice will have the information Federal Expressed. Information is posted within 48 hours of receipt. Claims, both electronic and paper, will be sent within that same time frame.

Do my payments go directly to you?
This depends on what is most convenient for you. We have the capability to receive and deposit your payments, provided your bank is in our area.

What affiliations do you have?
We are a member of the American Medical Billing Association and the Spokane Valley Chamber of Commerce